Frequently Asked Questions
Welcome to Ms. Sterba's Kitchen, LLC’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
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1. WHAT IS YOUR RETURN POLICY?
Due to the nature of our products, we have a no-return policy. If you have a problem with your order, please email ashley@mssterbaskitchen.com and I will get back to you as soon as possible.
2. HOW LONG DOES SHIPPING TAKE?
Please allow 7-10 business days for hours for processing. Orders are then shipped USPS 2 day delivery. During limited edition box launches, holidays, Black Friday and Cyber Monday, orders can experience delays to process and ship.
3. HOW OFTEN DO YOU RELEASE NEW SNACKS?
My goal is to release at least one new delicious snack per month along with limited edition Holiday items. I will continue to cook up our best sellers. Make sure to sign up the email list to be the first to hear about, and taste, the newest kitchen creations. If you have suggestions, or something you'd like me to recreate, email ashley@mssterbaskitchen.com
4. CAN I FREEZE MY SNACKS?
Yes! My baked goods will stay fresh for up to a week upon receiving them if left out, but if you are looking to save your snacking for a future date, simply leave the items in their sealed clear packaging and store them in your freezer for up to 3 months. Allow up to 24 hours at room temperature to thaw.
5. DO ITEMS CONTAIN TREE NUTS?
My gluten free baked goods are made with almond flour. While peanuts are not a tree nut, my items that contain peanut butter or peanuts do contain real peanut butter containing peanuts.
6. WHAT ARE YOUR CROSS CONTAMINATION PRECAUTIONS?
I am serious about cross contamination, especially when it comes to all gluten free items. I use separate utensils for baking and gloves are changed before and after handling these items. In addition, the workspace is sanitized before and after baking all GF recipes and all recipes containing nuts.

Didn't find what you were looking for? Feel free to contact us at any time!